Frequently Asked Questions
Everything you need to know about your fitness journey with Flex.
What are your shipping rates for heavy gym equipment?
Shipping rates are calculated based on the total weight of your order and your delivery location. We offer flat-rate curbside delivery for large items like power racks and treadmills within metropolitan areas.
Do you offer professional assembly services?
Yes, we provide optional professional assembly for home and commercial gym setups in select cities. You can add this service at checkout or contact our support team to schedule a technician.
What is your return policy on fitness gear?
We offer a 30-day return policy for most items in their original packaging. Please note that for hygiene reasons, wearable items and supplements cannot be returned once opened.
Does Flex Fitness equipment come with a warranty?
All our strength and cardio equipment comes with a standard manufacturer's warranty. This typically covers the frame for 5-10 years and moving parts for 1-2 years, depending on the specific model.
Are your products suitable for commercial gym use?
We carry both home-use and commercial-grade equipment. Products labeled as 'Commercial' are engineered for high-traffic environments and meet rigorous durability standards.
Can I pay for my equipment in installments?
Absolutely. We partner with several financing providers to offer flexible, interest-free payment plans, allowing you to build your dream gym now and pay over time.